Last updated: 22 October 2026
Extreme Clean Car Wash (“we”, “us”, “our”) operates self-serve car wash and dog wash sites in Pakenham and Gladstone Park, Victoria, and the website extremecleancarwash.com.au. This policy explains what personal information we collect through this website, how we use it, and how you can contact us about it. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Contact and fleet enquiry forms. When you submit a form on this site we collect the details you enter, such as your name, company name, email address, phone number, preferred location, fleet size and your message. We also record the date and time of the submission and basic browser information so we can respond to you and manage enquiries.
Website analytics. We use Google Analytics and Google Search Console to understand how visitors use the site, for example which pages are viewed and which search terms bring people here. This information is aggregated and does not identify you personally.
Cookies. This site uses cookies for analytics and to make the site work properly. You can disable cookies in your browser settings; some features may not work as intended if you do.
How we use your information
We use the information you provide to respond to your enquiry, to provide quotes and arrange fleet packages, to improve our website and services, and to meet our legal obligations. We do not sell your personal information, and we do not use it for marketing unless you have asked us to contact you.
Who we share it with
Form submissions are emailed to our owners and stored on our website hosting. We use third-party services to run this site, including our web host, Google (Analytics and Search Console) and the form plugin that powers our enquiry forms. These providers may process data on servers located outside Australia. We do not otherwise disclose your personal information to third parties unless required by law.
Links to other sites
Our site links to third-party services such as Google Maps and our Facebook page. Those sites have their own privacy policies and we are not responsible for how they handle your information.
Security and retention
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. Enquiry details are kept for as long as needed to deal with your enquiry and for our business records, and are then deleted or de-identified.
Access, correction and complaints
You can ask us to access or correct the personal information we hold about you, or raise a privacy concern, by using the contact form on this site or calling our Pakenham site on 03 5618 6061 or our Gladstone Park site on 03 5723 9114. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
